Company: Capita

Location: Pune, Maharashtra

Job Type:

Posted on: 09th Dec 2023

Last day to apply: 31st Dec 2023

Job Description

Providing technical expertise on products and processes supported, undertaking regular analysis of quality errors to identify trends and bridge gaps and increase scope of processes, Ensure root cause analysis with corrective and preventions actions being done for any customer complaints received. Process and manage all standardized and non standardized escalations from internal and external sources by conducting research/fact-finding Ensure any changes to the pre-defined processes are adequately documented and approved, for any new processes – train self and then impart training to team. Co-ordinating with other departments or functions to resolve customer problems, when necessary

Requirements

Providing technical expertise on products and processes supported, undertaking regular analysis of quality errors to identify trends and bridge gaps and increase scope of processes, Ensure root cause analysis with corrective and preventions actions being done for any customer complaints received. Process and manage all standardized and non standardized escalations from internal and external sources by conducting research/fact-finding Ensure any changes to the pre-defined processes are adequately documented and approved, for any new processes – train self and then impart training to team. Co-ordinating with other departments or functions to resolve customer problems, when necessary

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